Shipping Information

Processing Time - Orders typically ship in 2-5 business days. Transit via UPS Ground can take up to 6 business days. Braided and custom-made products may take 2 to 3 weeks for delivery.

Free Shipping to Contiguous United States - We do not ship to Alaska, Hawaii or the Caribbean Islands at this time.

Oversized items - Orders that ship freight may take up to 2 weeks from shipment date to be delivered. You will be contacted by the trucking company to schedule a delivery appointment.

Shipping to Canada - Orders shipping to Canada will be subject to a 15% shipping surcharge fee. The shipping surcharge does not cover duties, customs, taxes or brokerage fees which may be charged to you by the shipping courier at time of delivery. At this time we are not shipping to Yukon and the Northwest Territories in Canada.

Customer Service

Send us an email:

Call Us: 1-609-447-4515

Send Us A Fax: 1-866-681-8138

Mail Us: Rugs USA
               106 East Jericho Turnpike
                Mineola, NY 11501

Press Inquiries

If you are interested in using one of our products in either print, television or online please contact Kate Koesterer at the email address below:

Wholesale Inquiries

Rugs USA offers a variety of area rugs for wholesale. We supply rugs to a variety of retail and catalog merchants around the United States and Canada. To partner with us please contact Erica Stone at the email address below:

Vendor Inquiries

If you are a rug, furniture or home decor merchant and would like to sell your products on please contact Chris Cy at the address below:

Technical Inquiries

If you are having difficulties accessing your account or are experiencing any technical issues with our web site please contact Jason Lane at the email below:

Outlet Store

If you are in the New York / Long Island area, stop by our outlet store located at:
106 East Jericho Turnpike
Mineola, NY 11501
Or call 516-248-1913

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