Rugs USA FAQ

Shipping Information

Processing Time - Orders typically ship in 2-5 business days. Transit via UPS Ground can take up to 6 business days. Braided and custom-made products may take 2 to 3 weeks for delivery.


Free Shipping to Contiguous United States - We do not ship to Alaska, Hawaii or the Caribbean Islands at this time.


Oversized items - Orders that ship freight may take up to 2 weeks from shipment date to be delivered. You will be contacted by the trucking company to schedule a delivery appointment.


Shipping to Canada - Orders shipping to Canada will be subject to a 15% shipping surcharge fee. The shipping surcharge does not cover duties, customs, taxes or brokerage fees which may be charged to you by the shipping courier at time of delivery. At this time we are not shipping to Yukon and the Northwest Territories in Canada.



Email

Send us an email for a quick response.

info@rugsusa.com

Phone


1-609-447-4515

Fax:
1-866-681-8138

Mail

106 E. Jericho Tpke
Mineola, NY 11501

Frequently Asked Questions

  1. What are the shipping costs?

  2. At Rugs USA.com shipping is always FREE!

  3. How will my items be shipped?

  4. We ship packages with UPS or FedEx ground service. Oversized items that are too large or heavy to ship with ground couriers will be shipped via UPS Freight.

  5. Do I have to pay sales tax?

  6. Taxes are not charged if your order is shipped outside of New York State. New York State orders are subject to a sales tax of 8.625%. As a New York corporation, it is our responsibility to collect sales tax revenue on behalf of the State of New York.

  7. Do you ship internationally?

  8. Unfortunately, at this time we are not shipping outside of the contiguous 48 States. Additionally, at this time we cannot ship to APO or FPO addresses.

  9. How long will it take to receive my rug?

  10. It takes 7-14 business days to receive your item, unless otherwise noted. If your item is on backorder, you will be notified via email or phone.

  11. Are the colors on your website accurate?

  12. The digital images we display have the most accurate color possible. However, due to differences in computer monitors, and differences in dye lots, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colors may vary according to size. You may try this product risk-free for 20-days. If you decide not to keep it, you are responsible for return shipping charges.

  13. Are the sizes listed on your website accurate?

  14. Some lengths and widths vary from the published dimensions. We do our best to provide you with an accurate measurement, but please be advised that some variation exists and this is not a manufacturing defect. You may try this product risk-free for 20-days. If you decide not to keep it, you are responsible for return shipping charges.

  15. What is your return policy?

  16. Beginning the day your rug is delivered, you have 20 days to try the item in your home. If you are not 100% satisfied with the item, simply return it for a full refund or the purchase price.

  17. How do I return an item?

  18. To return an item, you must first request a return authorization number. To begin the return process, CLICK HERE.

  19. Will I have to pay for the return shipping if I decide to return my item?

  20. Yes. Unless the item is defective, you are responsible for all processing fees and shipping costs back to our warehouse. You may take advantage of our discounted shipping rates by purchasing a UPS electronic shipping label from us HERE

  21. What are the accepted methods of payment?

  22. We accept the following major credit cards: MasterCard, Visa, American Express, and Discover. We also accept PayPal, Amazon Checkout and Google Checkout.

  23. When will my account be charged?

  24. We charge your account at the point of sale.

  25. Do you price match competitor's pricing?

  26. At this time we do not price match any competitor's prices

  27. How can I check on the status of my order?

  28. To check the status of your order, please contact our Customer Service Department via telephone, 1-609-447-4515 or send an email to info@rugsusa.com. Or log into your account HERE.

  29. How can I modify or cancel my order?

  30. Once the order has been submitted, you must contact our Customer Service Department by phone, 1-609-447-4515., to modify or cancel it. Please note that because orders begin processing as soon as you place your order, modification or cancelation of an order may not be permitted in some cases. Once an item has been shipped, modification or cancelation will not be permitted.

  31. My item shipped via UPS Freight. How do I arrange for delivery of the item?

  32. These orders may take up to 2 weeks from shipment date to be delivered. You will be contacted by UPS Freight to schedule a delivery appointment. Items will be delivered curb side of the address and it is up to the customer to carry the items to its final destination. Please carefully inspect your order upon delivery to insure the merchandise is not damaged. If the packaging shows visible signs of damage, open the item immediately to check the contents, and ask the driver to inspect the contents with you. Then write a precise description of the damage on both your copy and UPS Freight's copy of the delivery receipt. If you feel like this merchandise is damaged beyond repair then the merchandise should be refused and contact us as soon as possible to report the damage.

  33. Can I cancel my order?

  34. Orders may be canceled up to a maximum of three calendar days after the order has been placed. Unfortunately, we may not be able to cancel your order after this point.

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