Shipping Information

Processing Time - Orders typically ship in 2-5 business days. Transit via UPS Ground can take up to 6 business days. Braided and custom-made products may take 2 to 3 weeks for delivery.

Free Shipping to Contiguous United States - We do not ship to Alaska, Hawaii or the Caribbean Islands at this time.

Oversized items - Orders that ship freight may take up to 2 weeks from shipment date to be delivered. You will be contacted by the trucking company to schedule a delivery appointment.

Shipping to Canada - Orders shipping to Canada will be subject to a 15% shipping surcharge fee. The shipping surcharge does not cover duties, customs, taxes or brokerage fees which may be charged to you by the shipping courier at time of delivery. At this time we are not shipping to Yukon and the Northwest Territories in Canada. has partnered with a trusted company,, to fulfill orders for our international customers. Simply add any items you wish to purchase in your shopping cart and choose the "international checkout" option. The items will automatically be transferred to the GlobalShopex cart. You may pay with International credit cards, PayPal, Money Gram, Bank wire transfers, Alipay or JCB card. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at or (786) 391-4868.

Australia (Sydney) (612) 9037 0252
United Kingdom (020) 3371 9380
Japan (Tokyo) (3) 4520 9639
Spain (Madrid) (91) 829 5114
South Africa (27 10) 500-2487
Canada (Toronto) (416) 840 5719
France (Paris) (01) 7666 0593
Mexico (DF) (55) 8525 3179
Brazil (Sao Paulo) (11) 3957 0408
Peru (Lima) (1) 718 0788
Colombia (Bogota) (1) 508 2859
Chile (Santiago) (2) 368 0900
Australian Address:
Rugs USA
PO Box 775
Cherrybrook, NSW 2126
United Kingdom Address:
Rugs USA
Office 36, 88-90 Hatton Garden
London, EC1N 8PG
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