Shipping Information

Processing Time - Orders typically ship in 2-5 business days. Transit via UPS Ground can take up to 6 business days. Braided and custom-made products may take 2 to 3 weeks for delivery.


Free Shipping to Contiguous United States - We do not ship to Alaska, Hawaii or the Caribbean Islands at this time.


Oversized items - Orders that ship freight may take up to 2 weeks from shipment date to be delivered. You will be contacted by the trucking company to schedule a delivery appointment.


Shipping to Canada - Orders shipping to Canada will be subject to a 15% shipping surcharge fee. The shipping surcharge does not cover duties, customs, taxes or brokerage fees which may be charged to you by the shipping courier at time of delivery. At this time we are not shipping to Yukon and the Northwest Territories in Canada.

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FreeMarker template error: The following has evaluated to null or missing: ==> review_product [in template "component://rugsusa/webapp/rugsusa/includes/productInfoSummary.ftl" at line 10, column 30] ---- Tip: If the failing expression is known to be legally refer to something that's null or missing, either specify a default value like myOptionalVar!myDefault, or use <#if myOptionalVar??>when-present<#else>when-missing</#if>. (These only cover the last step of the expression; to cover the whole expression, use parenthesis: (myOptionalVar.foo)!myDefault, (myOptionalVar.foo)?? ---- ---- FTL stack trace ("~" means nesting-related): - Failed at: #if review_product.averageCustomerRat... [in template "component://rugsusa/webapp/rugsusa/includes/productInfoSummary.ftl" at line 10, column 25] - Reached through: #include "../includes/productInfoSumm... [in template "component://rugsusa/webapp/rugsusa/catalog/productquestion.ftl" at line 43, column 25] ---- Java stack trace (for programmers): ---- freemarker.core.InvalidReferenceException: [... Exception message was already printed; see it above ...] at freemarker.core.InvalidReferenceException.getInstance(InvalidReferenceException.java:116) at freemarker.core.UnexpectedTypeException.newDesciptionBuilder(UnexpectedTypeException.java:60) at freemarker.core.UnexpectedTypeException.<init>(UnexpectedTypeException.java:40) at freemarker.core.NonHashException.<init>(NonHashException.java:46) at freemarker.core.Dot._eval(Dot.java:45) at freemarker.core.Expression.eval(Expression.java:78) at freemarker.core.ExistenceBuiltins$ExistenceBuiltIn.evalMaybeNonexistentTarget(ExistenceBuiltins.java:49) at freemarker.core.ExistenceBuiltins$has_contentBI._eval(ExistenceBuiltins.java:106) at freemarker.core.ExistenceBuiltins$has_contentBI.evalToBoolean(ExistenceBuiltins.java:112) at freemarker.core.IfBlock.accept(IfBlock.java:46) at freemarker.core.Environment.visit(Environment.java:312) at freemarker.core.MixedContent.accept(MixedContent.java:62) at freemarker.core.Environment.visit(Environment.java:312) at freemarker.core.Environment.include(Environment.java:2074) at freemarker.core.Include.accept(Include.java:165) at freemarker.core.Environment.visit(Environment.java:312) at freemarker.core.MixedContent.accept(MixedContent.java:62) at freemarker.core.Environment.visitByHiddingParent(Environment.java:333) at freemarker.core.IfBlock.accept(IfBlock.java:48) at freemarker.core.Environment.visit(Environment.java:312) at freemarker.core.MixedContent.accept(MixedContent.java:62) at freemarker.core.Environment.visit(Environment.java:312) at freemarker.core.Environment.process(Environment.java:290) at org.ofbiz.base.util.template.FreeMarkerWorker.renderTemplate(FreeMarkerWorker.java:257) at org.ofbiz.widget.model.HtmlWidget.renderHtmlTemplate(HtmlWidget.java:167) at org.ofbiz.widget.model.HtmlWidget$HtmlTemplate.renderWidgetString(HtmlWidget.java:216) at org.ofbiz.widget.model.HtmlWidget.renderWidgetString(HtmlWidget.java:140) at org.ofbiz.widget.model.ModelScreenWidget$PlatformSpecific.renderWidgetString(ModelScreenWidget.java:1319) at org.ofbiz.widget.model.ModelScreenWidget.renderSubWidgetsString(ModelScreenWidget.java:98) at org.ofbiz.widget.model.ModelScreenWidget$DecoratorSection.renderWidgetString(ModelScreenWidget.java:906) at org.ofbiz.widget.model.ModelScreenWidget$SectionsRenderer.render(ModelScreenWidget.java:127) at org.ofbiz.widget.model.ModelScreenWidget$DecoratorSectionInclude.renderWidgetString(ModelScreenWidget.java:943) at org.ofbiz.widget.model.ModelScreenWidget.renderSubWidgetsString(ModelScreenWidget.java:98) at org.ofbiz.widget.model.ModelScreenWidget$Container.renderWidgetString(ModelScreenWidget.java:459) at org.ofbiz.widget.model.ModelScreenWidget.renderSubWidgetsString(ModelScreenWidget.java:98) at org.ofbiz.widget.model.ModelScreenWidget$Container.renderWidgetString(ModelScreenWidget.java:459) at org.ofbiz.widget.model.ModelScreenWidget.renderSubWidgetsString(ModelScreenWidget.java:98) at org.ofbiz.widget.model.ModelScreenWidget$Section.renderWidgetString(ModelScreenWidget.java:280) at org.ofbiz.widget.model.ModelScreen.renderScreenString(ModelScreen.java:164) at org.ofbiz.widget.model.ScreenFactory.renderReferencedScreen(ScreenFactory.java:211) at org.ofbiz.widget.model.ModelScreenWidget$DecoratorScreen.renderWidgetString(ModelScreenWidget.java:860) at org.ofbiz.widget.model.ModelScreenWidget.renderSubWidgetsString(ModelScreenWidget.java:98) at org.ofbiz.widget.model.ModelScreenWidget$Section.renderWidgetString(ModelScreenWidget.java:280) at org.ofbiz.widget.model.ModelScreen.renderScreenString(ModelScreen.java:164) at org.ofbiz.widget.renderer.ScreenRenderer.render(ScreenRenderer.java:136) at org.ofbiz.widget.renderer.ScreenRenderer.render(ScreenRenderer.java:98) at org.ofbiz.widget.renderer.macro.MacroScreenViewHandler.render(MacroScreenViewHandler.java:157) at org.ofbiz.webapp.control.RequestHandler.renderView(RequestHandler.java:991) at org.ofbiz.webapp.control.RequestHandler.doRequest(RequestHandler.java:675) at org.ofbiz.webapp.control.ControlServlet.doGet(ControlServlet.java:213) at javax.servlet.http.HttpServlet.service(HttpServlet.java:620) at javax.servlet.http.HttpServlet.service(HttpServlet.java:727) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.ofbiz.webapp.control.ContextFilter.doFilter(ContextFilter.java:324) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:505) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116) at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:956) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:423) at org.apache.coyote.ajp.AjpProcessor.process(AjpProcessor.java:190) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:625) at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:745) FreeMarker template error: The following has evaluated to null or missing: ==> starRating [in template "component://rugsusa/webapp/rugsusa/includes/newStars.ftl" at line 14, column 6] ---- Tip: If the failing expression is known to be legally refer to something that's null or missing, either specify a default value like myOptionalVar!myDefault, or use <#if myOptionalVar??>when-present<#else>when-missing</#if>. (These only cover the last step of the expression; to cover the whole expression, use parenthesis: (myOptionalVar.foo)!myDefault, (myOptionalVar.foo)?? ---- ---- FTL stack trace ("~" means nesting-related): - Failed at: #if starRating gt 0 && starRating lte... [in template "component://rugsusa/webapp/rugsusa/includes/newStars.ftl" at line 14, column 1] - Reached through: #include "component://rugsusa/webapp/... [in template "component://rugsusa/webapp/rugsusa/includes/productInfoSummary.ftl" at line 15, column 25] - Reached through: #include "../includes/productInfoSumm... [in template "component://rugsusa/webapp/rugsusa/catalog/productquestion.ftl" at line 43, column 25] ---- Java stack trace (for programmers): ---- freemarker.core.InvalidReferenceException: [... Exception message was already printed; see it above ...] at freemarker.core.InvalidReferenceException.getInstance(InvalidReferenceException.java:116) at freemarker.core.EvalUtil.compare(EvalUtil.java:195) at freemarker.core.EvalUtil.compare(EvalUtil.java:112) at freemarker.core.ComparisonExpression.evalToBoolean(ComparisonExpression.java:64) at freemarker.core.AndExpression.evalToBoolean(AndExpression.java:32) at freemarker.core.IfBlock.accept(IfBlock.java:46) at freemarker.core.Environment.visit(Environment.java:312) at freemarker.core.MixedContent.accept(MixedContent.java:62) at freemarker.core.Environment.visit(Environment.java:312) at freemarker.core.Environment.include(Environment.java:2074) at freemarker.core.Include.accept(Include.java:165) at freemarker.core.Environment.visit(Environment.java:312) at freemarker.core.MixedContent.accept(MixedContent.java:62) at freemarker.core.Environment.visit(Environment.java:312) at freemarker.core.Environment.include(Environment.java:2074) at freemarker.core.Include.accept(Include.java:165) at freemarker.core.Environment.visit(Environment.java:312) at freemarker.core.MixedContent.accept(MixedContent.java:62) at freemarker.core.Environment.visitByHiddingParent(Environment.java:333) at freemarker.core.IfBlock.accept(IfBlock.java:48) at freemarker.core.Environment.visit(Environment.java:312) at freemarker.core.MixedContent.accept(MixedContent.java:62) at freemarker.core.Environment.visit(Environment.java:312) at freemarker.core.Environment.process(Environment.java:290) at org.ofbiz.base.util.template.FreeMarkerWorker.renderTemplate(FreeMarkerWorker.java:257) at org.ofbiz.widget.model.HtmlWidget.renderHtmlTemplate(HtmlWidget.java:167) at org.ofbiz.widget.model.HtmlWidget$HtmlTemplate.renderWidgetString(HtmlWidget.java:216) at org.ofbiz.widget.model.HtmlWidget.renderWidgetString(HtmlWidget.java:140) at org.ofbiz.widget.model.ModelScreenWidget$PlatformSpecific.renderWidgetString(ModelScreenWidget.java:1319) at org.ofbiz.widget.model.ModelScreenWidget.renderSubWidgetsString(ModelScreenWidget.java:98) at org.ofbiz.widget.model.ModelScreenWidget$DecoratorSection.renderWidgetString(ModelScreenWidget.java:906) at org.ofbiz.widget.model.ModelScreenWidget$SectionsRenderer.render(ModelScreenWidget.java:127) at org.ofbiz.widget.model.ModelScreenWidget$DecoratorSectionInclude.renderWidgetString(ModelScreenWidget.java:943) at org.ofbiz.widget.model.ModelScreenWidget.renderSubWidgetsString(ModelScreenWidget.java:98) at org.ofbiz.widget.model.ModelScreenWidget$Container.renderWidgetString(ModelScreenWidget.java:459) at org.ofbiz.widget.model.ModelScreenWidget.renderSubWidgetsString(ModelScreenWidget.java:98) at org.ofbiz.widget.model.ModelScreenWidget$Container.renderWidgetString(ModelScreenWidget.java:459) at org.ofbiz.widget.model.ModelScreenWidget.renderSubWidgetsString(ModelScreenWidget.java:98) at org.ofbiz.widget.model.ModelScreenWidget$Section.renderWidgetString(ModelScreenWidget.java:280) at org.ofbiz.widget.model.ModelScreen.renderScreenString(ModelScreen.java:164) at org.ofbiz.widget.model.ScreenFactory.renderReferencedScreen(ScreenFactory.java:211) at org.ofbiz.widget.model.ModelScreenWidget$DecoratorScreen.renderWidgetString(ModelScreenWidget.java:860) at org.ofbiz.widget.model.ModelScreenWidget.renderSubWidgetsString(ModelScreenWidget.java:98) at org.ofbiz.widget.model.ModelScreenWidget$Section.renderWidgetString(ModelScreenWidget.java:280) at org.ofbiz.widget.model.ModelScreen.renderScreenString(ModelScreen.java:164) at org.ofbiz.widget.renderer.ScreenRenderer.render(ScreenRenderer.java:136) at org.ofbiz.widget.renderer.ScreenRenderer.render(ScreenRenderer.java:98) at org.ofbiz.widget.renderer.macro.MacroScreenViewHandler.render(MacroScreenViewHandler.java:157) at org.ofbiz.webapp.control.RequestHandler.renderView(RequestHandler.java:991) at org.ofbiz.webapp.control.RequestHandler.doRequest(RequestHandler.java:675) at org.ofbiz.webapp.control.ControlServlet.doGet(ControlServlet.java:213) at javax.servlet.http.HttpServlet.service(HttpServlet.java:620) at javax.servlet.http.HttpServlet.service(HttpServlet.java:727) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.ofbiz.webapp.control.ContextFilter.doFilter(ContextFilter.java:324) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:505) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116) at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:956) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:423) at org.apache.coyote.ajp.AjpProcessor.process(AjpProcessor.java:190) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:625) at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:745)
229OP16-P
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