Shipping Information

Processing Time - Orders typically ship in 2-5 business days. Transit via UPS Ground can take up to 6 business days. Braided and custom-made products may take 2 to 3 weeks for delivery.


Free Shipping to Contiguous United States - We do not ship to Alaska, Hawaii or the Caribbean Islands at this time.


Oversized items - Orders that ship freight may take up to 2 weeks from shipment date to be delivered. You will be contacted by the trucking company to schedule a delivery appointment.


Shipping to Canada - Orders shipping to Canada will be subject to a 15% shipping surcharge fee. The shipping surcharge does not cover duties, customs, taxes or brokerage fees which may be charged to you by the shipping courier at time of delivery. At this time we are not shipping to Yukon and the Northwest Territories in Canada.



Email

Send us an email for a quick response.

info@rugsusa.com

Phone


1-609-447-4515

Fax:
1-866-681-8138

Mail

106 E. Jericho Tpke
Mineola, NY 11501

Processing Time
Orders typically take 2 to 5 business days to be processed before they are shipped, unless otherwise noted. Once the item has shipped it may take UPS 2 to 7 business days for delivery. Tracking numbers will be provided for more accurate delivery times.

Please Note: Braided and custom-made products may take 2 to 3 weeks for delivery.
Free Shipping To USA
We ship packages with UPS ground service. Shipping to the contiguous United States is FREE for all items. Please note: You may be subject to additional duties and taxes dependent on your local province. We do not ship to Alaska, Hawaii or the Caribbean Islands. We are unable to schedule delivery for an exact date or time, or call prior to item delivery. If you are unavailable to accept your package, the shipping courier may leave the package at the residence or leave a note.

Oversized items that are too large or heavy to ship with ground couriers will be shipped via LTL trucking. These orders may take up to 2 weeks from shipment date to be delivered. You will be contacted by the trucking company to schedule a delivery appointment. Items will be delivered curb side of the address and it is up to the customer to carry the items to its final destination. Please carefully inspect your order upon delivery to insure the merchandise is not damaged. If the packaging shows visible signs of damage, open the item immediately to check the contents, and ask the driver to inspect the contents with you. Write a precise description of the damage on both your copy and UPS Freight's copy of the delivery receipt. If you feel like this merchandise is damaged beyond repair then the merchandise should be refused and you should contact us as soon as possible to report the damage.
Now Offering Shipping to Canada
All orders shipping to Canada will be subject to a 15% shipping surcharge fee. The shipping surcharge does not cover duties, customs, taxes or brokerage fees which may be charged to you by the shipping courier at time of delivery. Additionally, at this time we are not shipping to Yukon and the Northwest Territories in Canada.

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