Processing Time - Orders typically ship in 2-5 business days. Transit via UPS Ground can take up to 6 business days. Braided and custom-made products may take 2 to 3 weeks for delivery.
Free Shipping to Contiguous United States - We do not ship to Alaska, Hawaii or the Caribbean Islands at this time.
Oversized items - Orders that ship freight may take up to 2 weeks from shipment date to be delivered. You will be contacted by the trucking company to schedule a delivery appointment.
Shipping to Canada - Orders shipping to Canada will be subject to a 15% shipping surcharge fee. The shipping surcharge does not cover duties, customs, taxes or brokerage fees which may be charged to you by the shipping courier at time of delivery. At this time we are not shipping to Yukon and the Northwest Territories in Canada.
Please Note: The images we display have the most accurate color possible. Due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colors may vary according to size. Lengths and widths may vary from the published dimensions. We do our best to provide you with an accurate measurement, but please be advised that some variation exists and this is not a manufacturing defect.
(March 01, 2012)
The rug was rolled with the pattern inside. One end is still not flat, one week later. I love the rug, but it should have been rolled pattern out.
(June 23, 2011)
I really like this rug. It is more muted than the picture shows, but it is comfy to walk on (I have it on my kitchen floor). The only complaint I have (and it isn't really a complaint so much) is that the loop is easy for my dog's claws to catch on, and the loops get pulled pretty easily. I don't know how it would fare outside, as I use it inside. Great purchase. Overall, I am very happy with it.