Processing Time - Orders typically ship in 2-5 business days. Transit via UPS Ground can take up to 6 business days. Braided and custom-made products may take 2 to 3 weeks for delivery.
Free Shipping to Contiguous United States - We do not ship to Alaska, Hawaii or the Caribbean Islands at this time.
Oversized items - Orders that ship freight may take up to 2 weeks from shipment date to be delivered. You will be contacted by the trucking company to schedule a delivery appointment.
Shipping to Canada - Orders shipping to Canada will be subject to a 15% shipping surcharge fee. The shipping surcharge does not cover duties, customs, taxes or brokerage fees which may be charged to you by the shipping courier at time of delivery. At this time we are not shipping to Yukon and the Northwest Territories in Canada.
Vacuum regularly as new wool rugs can shed yarn fibers for up to three months. Avoid direct and continuous exposure to sunlight. Do not pull loose ends, clip them with scissors to remove. Clean liquid spills immediately by blotting with cloth or sponge. For hard to remove stains, professional rug cleaning is recommended.
this rug is nice quality, and true to size but not true to color. after reading the reviews and pierring at the screen, I expected all the colors to be as seen on the website. There are approximately 6 colors, the dark blue is very, very dark. the other dark blue is a little more vibrant, the med. blue is a little lighter, the real light blue is beautiful and really makes this carpet. however the other two colors which look blue on your monitor, are two shades of grey and very muddy. This rug would look best in a very well lit area, because it takes on ...RECOMMENDED: Yes!
We bought another rug from another company on December and when it still hadn't arrived in April we cancelled the order and ordered this rug instead. We LOVE it. It is great quality, was delivered in just over a week and looks just like its picture. We wish it could have been slightly bigger but all in all we have had a fantastic experience ordering this product and if we buy another rug we will definitely get it from here!RECOMMENDED: Yes!
Do you have a question? Ask us!
Returns Accepted Within 30 Days of Delivery. For our full return policy and details click here
Please Note: The images we display have the most accurate color possible. Due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colors may vary according to size. Lengths and widths may vary from the published dimensions. We do our best to provide you with an accurate measurement, but please be advised that some variation exists and this is not a manufacturing defect.
Fill out the information below.