Processing Time - Orders typically ship in 2-5 business days. Transit via UPS Ground can take up to 6 business days. Braided and custom-made products may take 2 to 3 weeks for delivery.
Free Shipping to Contiguous United States - We do not ship to Alaska, Hawaii or the Caribbean Islands at this time.
Oversized items - Orders that ship freight may take up to 2 weeks from shipment date to be delivered. You will be contacted by the trucking company to schedule a delivery appointment.
Shipping to Canada - Orders shipping to Canada will be subject to a 15% shipping surcharge fee. The shipping surcharge does not cover duties, customs, taxes or brokerage fees which may be charged to you by the shipping courier at time of delivery. At this time we are not shipping to Yukon and the Northwest Territories in Canada.
Joy makes a great quality rug, economically priced, this is the 4th rug I bought from them, no curling issues, carpet rolls out, no need for carpet tape, very good high quality high wear resistant rug. However Joy order fulfillment has consistently made errors and has long lag time. Took over a month to ship the rug, UPS tracking number was wrong and they delivered the wrong design, right size but not right design, as it turned out we liked the one they sent better so we are happy but FYI. Rug and quality real good, Order fulfillment has some need for improvement. Again, happy buyer, loyal Joy ...RECOMMENDED: Yes!
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Returns Accepted Within 30 Days of Delivery. For our full return policy and details click here
Please Note: The images we display have the most accurate color possible. Due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colors may vary according to size. Lengths and widths may vary from the published dimensions. We do our best to provide you with an accurate measurement, but please be advised that some variation exists and this is not a manufacturing defect.
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