Shipping Information

Processing Time - Orders typically ship in 2-5 business days. Transit via UPS Ground can take up to 6 business days. Braided and custom-made products may take 2 to 3 weeks for delivery.

Free Shipping to Contiguous United States - We do not ship to Alaska, Hawaii or the Caribbean Islands at this time.

Oversized items - Orders that ship freight may take up to 2 weeks from shipment date to be delivered. You will be contacted by the trucking company to schedule a delivery appointment.

Shipping to Canada - Orders shipping to Canada will be subject to a 15% shipping surcharge fee. The shipping surcharge does not cover duties, customs, taxes or brokerage fees which may be charged to you by the shipping courier at time of delivery. At this time we are not shipping to Yukon and the Northwest Territories in Canada.

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Hand-tufted of brilliant polyester, Luster Shag features a fashionable color palette and the softest of hands.

lori from MN. (July 01, 2013)

The rug was beautiful --- so soft to walk on. But, the color I ordered -- -- a dark charcoal --- displayed in my house as a navy blue. I realize lighting plays with color --- wish this had worked out for me.

lori from MN. (June 19, 2013)

The color was not even close to the color represented on the web site. I ordered the charcoal color --- when I spread the rug out it looked navy blue --- I had to return it and pay the shipping.

from TX. (January 03, 2013)

My husband and I were a little disappointed when the rug arrived. We did not feel that the edges of the rug were finished very well, and looked pretty cheap. It was not what we were expecting after spending $650. On the plus side, the fabric is very soft and shiny, just as described on the website.


Out of 5 reviews
3 customers would recommend this item to others.
2 (40%)
1 (20%)
2 (40%)
0 (0%)
0 (0%)
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Returns Accepted Within 14 Days of Delivery. For our full return policy and details click here

Please Note: The images we display have the most accurate color possible. Due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colors may vary according to size. Lengths and widths may vary from the published dimensions. We do our best to provide you with an accurate measurement, but please be advised that some variation exists and this is not a manufacturing defect.

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