Processing Time - Orders typically ship in 2-5 business days. Transit via UPS Ground can take up to 6 business days. Braided and custom-made products may take 2 to 3 weeks for delivery.
Free Shipping to Contiguous United States - We do not ship to Alaska, Hawaii or the Caribbean Islands at this time.
Oversized items - Orders that ship freight may take up to 2 weeks from shipment date to be delivered. You will be contacted by the trucking company to schedule a delivery appointment.
Shipping to Canada - Orders shipping to Canada will be subject to a 15% shipping surcharge fee. The shipping surcharge does not cover duties, customs, taxes or brokerage fees which may be charged to you by the shipping courier at time of delivery. At this time we are not shipping to Yukon and the Northwest Territories in Canada.
Vacuum regularly as new wool rugs can shed yarn fibers for up to three months. Avoid direct and continuous exposure to sunlight. Do not pull loose ends, clip them with scissors to remove. Clean liquid spills immediately by blotting with cloth or sponge. For hard to remove stains, professional rug cleaning is recommended.
Please Note: The images we display have the most accurate color possible. Due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colors may vary according to size. Lengths and widths may vary from the published dimensions. We do our best to provide you with an accurate measurement, but please be advised that some variation exists and this is not a manufacturing defect.
(March 15, 2011)
Nothing like it appears on the web site. Colors are actually chocolate brown, rusty brown background and tea "antlers" ! That's right...teal and seafoam green "antlers"!!!! There is no beige or tan anywhere on this rug. I thought it was going to be a tan rug with lighter "antlers"...Only the "antlers" are tufted, the rest is looped pile and not very densely looped either. I got it on sale so I kept it but it is not worth the full price for this rug.
(March 07, 2011)
Rug is not accurately pictured. The color is dark brown background with the "antlers" having a green/blue mottled color. As I said...nothing like the picture! The bulk of the rug is looped pile with the "antlers" being the only part that is tufted.