Processing Time - Orders typically ship in 2-5 business days. Transit via UPS Ground can take up to 6 business days. Braided and custom-made products may take 2 to 3 weeks for delivery.
Free Shipping to Contiguous United States - We do not ship to Alaska, Hawaii or the Caribbean Islands at this time.
Oversized items - Orders that ship freight may take up to 2 weeks from shipment date to be delivered. You will be contacted by the trucking company to schedule a delivery appointment.
Shipping to Canada - Orders shipping to Canada will be subject to a 15% shipping surcharge fee. The shipping surcharge does not cover duties, customs, taxes or brokerage fees which may be charged to you by the shipping courier at time of delivery. At this time we are not shipping to Yukon and the Northwest Territories in Canada.
Vacuum regularly as new wool rugs can shed yarn fibers for up to three months. Avoid direct and continuous exposure to sunlight. Do not pull loose ends, clip them with scissors to remove. Clean liquid spills immediately by blotting with cloth or sponge. For hard to remove stains, professional rug cleaning is recommended.
Please Note: The images we display have the most accurate color possible. Due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colors may vary according to size. Lengths and widths may vary from the published dimensions. We do our best to provide you with an accurate measurement, but please be advised that some variation exists and this is not a manufacturing defect.
(June 22, 2011)
Thick and plush. Definitely need a pad to prevent sliding. Good sound muffling qualities for heavy walkers.
(March 19, 2011)
This rug is beautiful and high quality, but I am returning it because the colors aren't what I was looking for. I had called to ask, and the helpful Rugs USA customer service rep called the manufacturer to ask about the colors. They said the blue was sky blue, which it is, and the green is sort of a lime green, which it is not. It's a muted green, almost tan, so not what I was looking for.
(January 05, 2011)
We purchased the smallest size to make sure it would "go" in our Master Bedroom and I am soooo happy with the result. I will be purchasing a larger one soon. Really Beautiful in person, the green is very light and almost looks almond. AWESOME!!!