Processing Time - Orders typically ship in 2-5 business days. Transit via UPS Ground can take up to 6 business days. Braided and custom-made products may take 2 to 3 weeks for delivery.
Free Shipping to Contiguous United States - We do not ship to Alaska, Hawaii or the Caribbean Islands at this time.
Oversized items - Orders that ship freight may take up to 2 weeks from shipment date to be delivered. You will be contacted by the trucking company to schedule a delivery appointment.
Shipping to Canada - Orders shipping to Canada will be subject to a 15% shipping surcharge fee. The shipping surcharge does not cover duties, customs, taxes or brokerage fees which may be charged to you by the shipping courier at time of delivery. At this time we are not shipping to Yukon and the Northwest Territories in Canada.
Please Note: The images we display have the most accurate color possible. Due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colors may vary according to size. Lengths and widths may vary from the published dimensions. We do our best to provide you with an accurate measurement, but please be advised that some variation exists and this is not a manufacturing defect.
(October 13, 2014)
The price was right, but this rug is NOT gray. As other people commented it's more of a light green color - not a terrible color by any means but it just did not look like the picture which showed a light gray & white striped. The rug is a low pile so it's fine for a bedroom but I probably wouldn't put it somewhere that you want a very cushy rug underfoot. A carpet pad might help this issue though.
(September 23, 2014)
Just right thickness (about 1/4 inch but soft and slightly plush) and nice subtle coloring.
(January 13, 2014)
I love this rug! I got the light gray in the 7'6" x 9'6" size. The actual measurements are 115.5" x 89.5" (in case you're trying to fit it into a specific area). It's between 3/8 and 1/2" thick, so not as plush as a traditional rug, but definitely not a flat weave rug either. It's very soft underfoot, and flattened out after only a few hours. I will say that it smells quite a bit! Honestly, it smells like formaldehyde....think of dissecting animals in biology class. Hopefully the smell will be gone in a few days! The colors are pretty well displayed on the website, the gray ...