Shipping Information

Processing Time - Orders typically ship in 2-5 business days. Transit via UPS Ground can take up to 6 business days. Braided and custom-made products may take 2 to 3 weeks for delivery.


Free Shipping to Contiguous United States - We do not ship to Alaska, Hawaii or the Caribbean Islands at this time.


Oversized items - Orders that ship freight may take up to 2 weeks from shipment date to be delivered. You will be contacted by the trucking company to schedule a delivery appointment.


Shipping to Canada - Orders shipping to Canada will be subject to a 15% shipping surcharge fee. The shipping surcharge does not cover duties, customs, taxes or brokerage fees which may be charged to you by the shipping courier at time of delivery. At this time we are not shipping to Yukon and the Northwest Territories in Canada.

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DETAILS
  • Style Number: 200RP
  • Collection: Prepaid Return Label
  • Brand: RugsUSA.com
  • Material: Electronic Label
  • Origin: New York
  • Returns: Returns Accepted Within 14 Days of Delivery.

Prepaid return labels make returning a rug easy and affordable. All you need to do is request a return authorization number by calling 1-800-982-7210. Once you have been issued your RA #, order a pre-paid label here and we will email the label to you within 1 to 2 business days. Simply affix the label to your package and drop off your rug at your local UPS shipping center. We will issue you credit, once we recieve the rug at our warehouse.

REVIEWS
Hula (March 09, 2016)

Would rank it five stars but it wasn't as soft as I thought it would be. Looks great with my wood floors and furniture. Very posh!

RECOMMENDED: Yes!
md from FL. (January 12, 2016)

very easy to use the return label. Note you will not get it right away but you will receive an email in about 24 hours to print.

RECOMMENDED: Yes!
from AL. (January 03, 2016)

Color is bright blue green, not slate, very disappointed overall

RECOMMENDED: No.

Out of 163 reviews
149 customers would recommend this item to others.
119 (73%)
34 (20%)
4 (2%)
2 (1%)
4 (2%)
QUESTIONS
I paid for a return packet. Where do I print the label? When will they pick it up?
--Rhonda (Wednesday, October 28, 2015)
If you purchased a return label on the website, it will be emailed to you once it processes, then you would be able to print it out & take the item to UPS. It would only get picked up if a call tag was set up for you
--Rugs USA (Oct 28, 2015 9:52:29 AM)
I paid for a return label yesterday (11-2-15). When will I receive the label itself. I don't want to run out of time to return the rug. Thanks
--Lynne (Tuesday, November 03, 2015)
the label will process & then it will be emailed to you, you will have 7 days to take it to UPS
--Rugs USA (Nov 3, 2015 4:16:26 PM)
Do you have sample squares?
--Brittany (Wednesday, January 06, 2016)
Its possible, you would have to check the size list, if any vendor offers a sample, it will show a sample in the size list
--Rugs USA (Jan 6, 2016 5:26:22 PM)
DISCLAIMER

Returns Accepted Within 14 Days of Delivery. For our full return policy and details click here

Please Note: The images we display have the most accurate color possible. Due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colors may vary according to size. Lengths and widths may vary from the published dimensions. We do our best to provide you with an accurate measurement, but please be advised that some variation exists and this is not a manufacturing defect.

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