Processing Time - Orders typically ship in 2-5 business days. Transit via UPS Ground can take up to 6 business days. Braided and custom-made products may take 2 to 3 weeks for delivery.
Free Shipping to Contiguous United States - We do not ship to Alaska, Hawaii or the Caribbean Islands at this time.
Oversized items - Orders that ship freight may take up to 2 weeks from shipment date to be delivered. You will be contacted by the trucking company to schedule a delivery appointment.
Shipping to Canada - Orders shipping to Canada will be subject to a 15% shipping surcharge fee. The shipping surcharge does not cover duties, customs, taxes or brokerage fees which may be charged to you by the shipping courier at time of delivery. At this time we are not shipping to Yukon and the Northwest Territories in Canada.
Vacuum regularly as new wool rugs can shed yarn fibers for up to three months. Avoid direct and continuous exposure to sunlight. Do not pull loose ends, clip them with scissors to remove. Clean liquid spills immediately by blotting with cloth or sponge. For hard to remove stains, professional rug cleaning is recommended.
Please Note: The images we display have the most accurate color possible. Due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colors may vary according to size. Lengths and widths may vary from the published dimensions. We do our best to provide you with an accurate measurement, but please be advised that some variation exists and this is not a manufacturing defect.
(October 22, 2015)
I was so nervous ordering it online because you never know what you will receive. I took the advice of the other reviews and ordered it. I am so glad I did. The rug is awesome. Not cheap, feels great, doesn't have any excess pile that needs to be vacuumed, and it looks much more expensive than it was. I love the contrast of the mustard yellow/gold with the blue. Buy it. If it doesn't work, return it.
(September 01, 2015)
This is the 2nd rug I have purchased from you and once again it looks exactly as it does on your website. Love this rug as much as the first rug I bought. I will continue to purchase rugs from you. The quality and price cannot be beat!
(March 03, 2015)
We've been very pleased with the design, color, and quality of this hand-hooked rug. The color of the rug is exactly as pictured, so there were no surprises when it arrived. The price (on sale) was great and it arrived quickly.