Rugs USA Savanna Ikat VE03 Grey Rug
Item #: 200SPVE03A-P Add to Wishlist$520 - $1367 + FREE SHIPPING
Features: This product has the following features:
- Collection: Savanna
- Brand: Rugs USA
- Material: 100% Wool
- Weave: Hand Hooked
- Origin: India
- Available in the following sizes: 8' 6" x 11' 6"
- Clean & Care: Vacuum regularly as new wool rugs can shed yarn fibers for up to three months. Avoid direct and continuous exposure to sunlight. Do not pull loose ends, clip them with scissors to remove. Clean liquid spills immediately by blotting with cloth or sponge. For hard to remove stains, professional rug cleaning is recommended.
Ordered this for my daughter's room (4-yrs old) because of the colors and natural materials. Was a little disappointed because the colors are more muted in real life. The grey parts in the photo are actually a little browner and overall it looks more faded which gives it an old look. Also, the wool is pretty scratchy. Decided to keep it anyway because I don't want to pay for the return shipping. On the plus side it's thick and seems like it'll hold up well. It's good enough for now.RECOMMENDED: No, I would not recommend this to a friend.
First off, this rug is beautiful! I have NO problems at all with the quality and representation of this rug. The colors are vibrant and the picture online looks almost exactly like the actual rug. I love it and it looks great in my home. However, my experience with RugsUSA has been miserable. I shop/buy online a lot and this has been the worst experience I have ever had with a company. First, their online ordering is not thorough and doesn't give a list of the items in your cart before you hit 'submit' on the payment screen. Beware! I accidentally purchased the same rug but in two different sizes, which I didn't need or want, so after realizing the mistake I called in to return one of them right away. Well good luck trying to get anyone on the phone at the customer service number unless you want to wait 20-30 minutes. I had to call back several times because I simply couldn't be on hold that long, I have other things to do. So I decided I would email them instead. Their website states I will get a response to my email "within 24 business hours"...well FOUR DAYS later I finally received an email back. I decided to call again to a live person just to verify all my information necessary for my return and when (after another 20 minute wait time) I finally did reach someone, they had no idea what they were talking about, were not very helpful and gave me inaccurate information. This has been a nightmare situation and I will never again shop at RugsUSA.RECOMMENDED: No, I would not recommend this to a friend.
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