Rugs USA Savanna Ikat VE03 Grey Rug
Item #: 200SPVE03A-P Add to Wishlist
Features: This product has the following features:
- Collection: Savanna
- Brand: Rugs USA
- Material: 100% Wool
- Weave: Hand Hooked
- Origin: India
- Available in the following sizes: 5' x 8', 7' 6" x 9' 6" and 8' 6" x 11' 6"
Ordered this for my daughter's room (4-yrs old) because of the colors and natural materials. Was a little disappointed because the colors are more muted in real life. The grey parts in the photo are actually a little browner and overall it looks more faded which gives it an old look. Also, the wool is pretty scratchy. Decided to keep it anyway because I don't want to pay for the return shipping. On the plus side it's thick and seems like it'll hold up well. It's good enough for now.RECOMMENDED: No, I would not recommend this to a friend.
First off, this rug is beautiful! I have NO problems at all with the quality and representation of this rug. The colors are vibrant and the picture online looks almost exactly like the actual rug. I love it and it looks great in my home. However, my experience with RugsUSA has been miserable. I shop/buy online a lot and this has been the worst experience I have ever had with a company. First, their online ordering is not thorough and doesn't give a list of the items in your cart before you hit 'submit' on the payment screen. Beware! I accidentally purchased the same rug but in two different sizes, which I didn't need or want, so after realizing the mistake I called in to return one of them right away. Well good luck trying to get anyone on the phone at the customer service number unless you want to wait 20-30 minutes. I had to call back several times because I simply couldn't be on hold that long, I have other things to do. So I decided I would email them instead. Their website states I will get a response to my email "within 24 business hours"...well FOUR DAYS later I finally received an email back. I decided to call again to a live person just to verify all my information necessary for my return and when (after another 20 minute wait time) I finally did reach someone, they had no idea what they were talking about, were not very helpful and gave me inaccurate information. This has been a nightmare situation and I will never again shop at RugsUSA.RECOMMENDED: No, I would not recommend this to a friend.
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