Processing Time - Orders typically ship in 2-5 business days. Transit via UPS Ground can take up to 6 business days. Braided and custom-made products may take 2 to 3 weeks for delivery.
Free Shipping to Contiguous United States - We do not ship to Alaska, Hawaii or the Caribbean Islands at this time.
Oversized items - Orders that ship freight may take up to 2 weeks from shipment date to be delivered. You will be contacted by the trucking company to schedule a delivery appointment.
Shipping to Canada - Orders shipping to Canada will be subject to a 15% shipping surcharge fee. The shipping surcharge does not cover duties, customs, taxes or brokerage fees which may be charged to you by the shipping courier at time of delivery. At this time we are not shipping to Yukon and the Northwest Territories in Canada.
Vacuum regularly as new wool rugs can shed yarn fibers for up to three months. Avoid direct and continuous exposure to sunlight. Do not pull loose ends, clip them with scissors to remove. Clean liquid spills immediately by blotting with cloth or sponge. For hard to remove stains, professional rug cleaning is recommended.
Please Note: The images we display have the most accurate color possible. Due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colors may vary according to size. Lengths and widths may vary from the published dimensions. We do our best to provide you with an accurate measurement, but please be advised that some variation exists and this is not a manufacturing defect.
(September 17, 2015)
I purchased the grey rug and it looks exactly like the picture. Rug is soft to the touch and thicker than expected. Great rug for an incredible deal. The trellis pattern is very sophisticated and became the focus of my living room. This rug does not shed. Received my order in less than two days with regular shipping!
(June 25, 2015)
This rug is beautiful. We bought the gray one for our living room, and it looks great. I have received so many compliments and questions about where we bought it. My only complaint is that it has been shedding these little white whispies a lot so I've had to sweep my hardwoods more than I'd like. I'm hoping after a few more weeks of vacuuming the shedding will subside. I would definitely purchase this rug again.
(March 24, 2015)
I got the grey version, and it's great quality, especially for the price. It's soft, thick, comfortable to walk on, and is true to the colors in the photo. Having some trouble unrolling up the edge, but I think if I lay it upside down for a few days it will straighten out. Would definitely recommend this rug!