Processing Time - Orders typically ship in 2-5 business days. Transit via UPS Ground can take up to 6 business days. Braided and custom-made products may take 2 to 3 weeks for delivery.
Free Shipping to Contiguous United States - We do not ship to Alaska, Hawaii or the Caribbean Islands at this time.
Oversized items - Orders that ship freight may take up to 2 weeks from shipment date to be delivered. You will be contacted by the trucking company to schedule a delivery appointment.
Shipping to Canada - Orders shipping to Canada will be subject to a 15% shipping surcharge fee. The shipping surcharge does not cover duties, customs, taxes or brokerage fees which may be charged to you by the shipping courier at time of delivery. At this time we are not shipping to Yukon and the Northwest Territories in Canada.
Vacuum regularly as new wool rugs can shed yarn fibers for up to three months. Avoid direct and continuous exposure to sunlight. Do not pull loose ends, clip them with scissors to remove. Clean liquid spills immediately by blotting with cloth or sponge. For hard to remove stains, professional rug cleaning is recommended.
Please Note: The images we display have the most accurate color possible. Due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colors may vary according to size. Lengths and widths may vary from the published dimensions. We do our best to provide you with an accurate measurement, but please be advised that some variation exists and this is not a manufacturing defect.
(April 25, 2015)
Rug is beautiful! The colors are very bright. The rug is very true to the picture on the website. I would recommend this rig to anyone who needs brightness in a room without the rug being overpowering.
(August 25, 2014)
This rug is gorgeous. We were nervous because we had never bought a rug online, and we were hoping that the colors would be consistent with what we saw on screen. They were spot-on for us. The weave is very plush; feels very luxurious. I had read that there can be a lot of shedding in the first few weeks; it does 'shed' while vacuuming, but it's not something you see otherwise. We are very happy with it. This design is a nice fit if you're combining some antiques and some contemporary items, since the pattern seems both bold and classic. Love, love, love it.
(June 03, 2013)
I waited so long for this rug to come and I was so excited thinking it was the perfect colours for my room but when I unrolled it the colours were so off. The teal was blue the orange was more brown than anything and the coral was a bright red. I thought they had. Sent me the wrong rug. The quality seems very good and the pattern is very attractive but I'm not sure ill keep it As long as you understand that the colours are off compared to the picture you'll be alright.