Processing Time - Orders typically ship in 2-5 business days. Transit via UPS Ground can take up to 6 business days. Braided and custom-made products may take 2 to 3 weeks for delivery.
Free Shipping to Contiguous United States - We do not ship to Alaska, Hawaii or the Caribbean Islands at this time.
Oversized items - Orders that ship freight may take up to 2 weeks from shipment date to be delivered. You will be contacted by the trucking company to schedule a delivery appointment.
Shipping to Canada - Orders shipping to Canada will be subject to a 15% shipping surcharge fee. The shipping surcharge does not cover duties, customs, taxes or brokerage fees which may be charged to you by the shipping courier at time of delivery. At this time we are not shipping to Yukon and the Northwest Territories in Canada.
Vacuum regularly as new wool rugs can shed yarn fibers for up to three months. Avoid direct and continuous exposure to sunlight. Do not pull loose ends, clip them with scissors to remove. Clean liquid spills immediately by blotting with cloth or sponge. For hard to remove stains, professional rug cleaning is recommended.
This rug is gorgeous. It's always a little hard to tell what you're getting when ordering online, but the actual color was true to the photo. Really great value for a high quality wool rug.RECOMMENDED: Yes!
I am so happy with the purchase! It is the perfect addition to my son's room...it does shed a bit but that's common for wool rugs. Will definitely shop here again!RECOMMENDED: Yes!
The nickel colored rug is nice-looking but lighter in person than it looks online. The design is cream-colored, not white. I vacuum regularly (with a Dyson that works well everywhere else), but 1 1/2 years after getting this rug, it is still shedding so badly that I regret getting it. The wool fibers get onto everything, including socks, clothes, furniture, pillows and throws, and they are impossible to remove. Even vacuuming the furniture will not remove the shedding fibers, and it makes the furniture look dirty.RECOMMENDED: No.
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Returns accepted within 14 days of delivery. For our full return policy and details click here
Please Note: The images we display have the most accurate color possible. Due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colors may vary according to size. Lengths and widths may vary from the published dimensions. We do our best to provide you with an accurate measurement, but please be advised that some variation exists and this is not a manufacturing defect.
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