Processing Time - Orders typically ship in 2-5 business days. Transit via UPS Ground can take up to 6 business days. Braided and custom-made products may take 2 to 3 weeks for delivery.
Free Shipping to Contiguous United States - We do not ship to Alaska, Hawaii or the Caribbean Islands at this time.
Oversized items - Orders that ship freight may take up to 2 weeks from shipment date to be delivered. You will be contacted by the trucking company to schedule a delivery appointment.
Shipping to Canada - Orders shipping to Canada will be subject to a 15% shipping surcharge fee. The shipping surcharge does not cover duties, customs, taxes or brokerage fees which may be charged to you by the shipping courier at time of delivery. At this time we are not shipping to Yukon and the Northwest Territories in Canada.
Vacuum regularly as new wool rugs can shed yarn fibers for up to three months. Avoid direct and continuous exposure to sunlight. Do not pull loose ends, clip them with scissors to remove. Clean liquid spills immediately by blotting with cloth or sponge. For hard to remove stains, professional rug cleaning is recommended.
I absolutely love this rug! I have looking for this rug for a very long time and I'm so happy I waited.RECOMMENDED: Yes!
I ordered this rug on Presidents' Day (Monday) and it was delivered by Thursday of the same week! It is beautiful and good quality. I ordered the largest one and there was no need for a pad. It does "shed" a little bit when I vacuum it and, because of the color, it shows dirt easily.RECOMMENDED: Yes!
Rug is very think and even more durable than expected. Will need to be vacuumed many times as it looks to shed but that's fairly standard with these types of rugs. We love the quality and it will look great.RECOMMENDED: Yes!
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Returns accepted within 14 days of delivery. For our full return policy and details click here
Please Note: The images we display have the most accurate color possible. Due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colors may vary according to size. Lengths and widths may vary from the published dimensions. We do our best to provide you with an accurate measurement, but please be advised that some variation exists and this is not a manufacturing defect.
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