Processing Time - Orders typically ship in 2-5 business days. Transit via UPS Ground can take up to 6 business days. Braided and custom-made products may take 2 to 3 weeks for delivery.
Free Shipping to Contiguous United States - We do not ship to Alaska, Hawaii or the Caribbean Islands at this time.
Oversized items - Orders that ship freight may take up to 2 weeks from shipment date to be delivered. You will be contacted by the trucking company to schedule a delivery appointment.
Shipping to Canada - Orders shipping to Canada will be subject to a 15% shipping surcharge fee. The shipping surcharge does not cover duties, customs, taxes or brokerage fees which may be charged to you by the shipping courier at time of delivery. At this time we are not shipping to Yukon and the Northwest Territories in Canada.
Please Note: The images we display have the most accurate color possible. Due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colors may vary according to size. Lengths and widths may vary from the published dimensions. We do our best to provide you with an accurate measurement, but please be advised that some variation exists and this is not a manufacturing defect.
(November 21, 2015)
This is probably the 7th rug I've ordered and this is the first time that I'm not pleased. I've had it for two weeks and it has SO many snags. Love the print, very disappointed with the ware. Will have to replace in probably a month.
(September 24, 2014)
This is truly a beautiful rug. The colors are gorgeous with all the color variations of a hand made piece. My only issue is the durability. I've only had the rug down for a week, and have had to make various repairs to the "loops". They pull easily, and frequently. Maybe it would work better in an area of lower traffic.
(February 16, 2013)
First off, the rug was beautiful as soon as we unrolled it! We were so excited. The colors are just like pictured. The rug is soft and not too thin. All good things. BUT, if you have dogs or even plan on walking on this rug, skip it! Dog toe nails immediately started pulling up loops after even having it down for an hour. Forget vacuuming it, we have a Dyson, went to vacuum it and the loops in the rug immediately started fuzzing long strands of carpet, which looked horrible. I had to get down with a pair of scissors and cut the fuzz as best as ...