Processing Time - Orders typically ship in 2-5 business days. Transit via UPS Ground can take up to 6 business days. Braided and custom-made products may take 2 to 3 weeks for delivery.
Free Shipping to Contiguous United States - We do not ship to Alaska, Hawaii or the Caribbean Islands at this time.
Oversized items - Orders that ship freight may take up to 2 weeks from shipment date to be delivered. You will be contacted by the trucking company to schedule a delivery appointment.
Shipping to Canada - Orders shipping to Canada will be subject to a 15% shipping surcharge fee. The shipping surcharge does not cover duties, customs, taxes or brokerage fees which may be charged to you by the shipping courier at time of delivery. At this time we are not shipping to Yukon and the Northwest Territories in Canada.
Vacuum regularly as new wool rugs can shed yarn fibers for up to three months. Avoid direct and continuous exposure to sunlight. Do not pull loose ends, clip them with scissors to remove. Clean liquid spills immediately by blotting with cloth or sponge. For hard to remove stains, professional rug cleaning is recommended.
Please Note: The images we display have the most accurate color possible. Due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colors may vary according to size. Lengths and widths may vary from the published dimensions. We do our best to provide you with an accurate measurement, but please be advised that some variation exists and this is not a manufacturing defect.
(November 10, 2011)
This is a very nice, thick, plush wool rug. I ignored the other review about the peacock feather ends looking so much like hearts (I am not a "heart-shape" person either). But, the other reviewer is correct........it is definitely heart shapes. I would like it better were it not, but I still like the rug very much. It was a great deal and looks really good in the room where I am using it. Very pleased with the service of RugsUSA and will definitely be back here when in the market for another rug.
(October 03, 2011)
The quality of this product was great. However, when i got it in our home, the three ends of the feathers were very heart-shaped. This made it look very childish. The image online didn't make the hearts as pronounced as they are in person.
(July 27, 2011)
I love the colors and it is so soft to my feet when I walk on it.