Processing Time - Orders typically ship in 2-5 business days. Transit via UPS Ground can take up to 6 business days. Braided and custom-made products may take 2 to 3 weeks for delivery.
Free Shipping to Contiguous United States - We do not ship to Alaska, Hawaii or the Caribbean Islands at this time.
Oversized items - Orders that ship freight may take up to 2 weeks from shipment date to be delivered. You will be contacted by the trucking company to schedule a delivery appointment.
Shipping to Canada - Orders shipping to Canada will be subject to a 15% shipping surcharge fee. The shipping surcharge does not cover duties, customs, taxes or brokerage fees which may be charged to you by the shipping courier at time of delivery. At this time we are not shipping to Yukon and the Northwest Territories in Canada.
Vacuum regularly as new wool rugs can shed yarn fibers for up to three months. Avoid direct and continuous exposure to sunlight. Do not pull loose ends, clip them with scissors to remove. Clean liquid spills immediately by blotting with cloth or sponge. For hard to remove stains, professional rug cleaning is recommended.
Please Note: The images we display have the most accurate color possible. Due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colors may vary according to size. Lengths and widths may vary from the published dimensions. We do our best to provide you with an accurate measurement, but please be advised that some variation exists and this is not a manufacturing defect.
(January 18, 2015)
I received my rug a week ago. I was happy with the color but it doesn't lay flat. I figured in time it would so I was ok. Just vacuumed it for the first time and it started to run. The threads are pulled and I had to trim with scissors. What a waste of money. I will never purchase a rug online again. I purchased the 8 X 10 so it wasn't cheap. Very unhappy.
(December 31, 2014)
This rug is a great color, love the design, nice price but after many months there still are some creases from being rolled that have not gone away.I have tried many ways to eliminate them. They are less but still there. I moved it from the living room to the dining room so less shows. If it was not for the creases I would have rated this rug great..
(December 05, 2014)
Darker than i expected but I still really like it. Very cushiony. Very nice.