Processing Time - Orders typically ship in 2-5 business days. Transit via UPS Ground can take up to 6 business days. Braided and custom-made products may take 2 to 3 weeks for delivery.
Free Shipping to Contiguous United States - We do not ship to Alaska, Hawaii or the Caribbean Islands at this time.
Oversized items - Orders that ship freight may take up to 2 weeks from shipment date to be delivered. You will be contacted by the trucking company to schedule a delivery appointment.
Shipping to Canada - Orders shipping to Canada will be subject to a 15% shipping surcharge fee. The shipping surcharge does not cover duties, customs, taxes or brokerage fees which may be charged to you by the shipping courier at time of delivery. At this time we are not shipping to Yukon and the Northwest Territories in Canada.
Vacuum regularly as new wool rugs can shed yarn fibers for up to three months. Avoid direct and continuous exposure to sunlight. Do not pull loose ends, clip them with scissors to remove. Clean liquid spills immediately by blotting with cloth or sponge. For hard to remove stains, professional rug cleaning is recommended.
Please Note: The images we display have the most accurate color possible. Due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colors may vary according to size. Lengths and widths may vary from the published dimensions. We do our best to provide you with an accurate measurement, but please be advised that some variation exists and this is not a manufacturing defect.
(August 05, 2013)
This rug is so beautiful! The colors are true to what you see here. But it's even more lovely in person. It is a wool rug, so it sheds A LOT at first. This is my first wool rug, and I had no idea what the shedding would be like. I probably won't ever purchase a new wool rug again, because it's basically unusable until the shedding stops (especially if you have children). Also, since you have to vacuum it frequently to help with the shedding, it make the rug look older and worn sooner than it should. Anyway, rug looks great, but the shedding is not worth ...
(July 11, 2013)
I really like it. The color is same as on the picture.
Happy in new home
(October 15, 2012)
Color in the picture very true to real color, looks great against my dark wood floors. The rug is thick so it's very comfrotable to walk on. My only complaint is that it sheds a little, thin pieces come off very easily. Not anything noticeable on the rug itself, but after a day or two you can see the shedding on my dark floor...just makes me stay up on my swiffering.