Processing Time - Orders typically ship in 2-5 business days. Transit via UPS Ground can take up to 6 business days. Braided and custom-made products may take 2 to 3 weeks for delivery.
Free Shipping to Contiguous United States - We do not ship to Alaska, Hawaii or the Caribbean Islands at this time.
Oversized items - Orders that ship freight may take up to 2 weeks from shipment date to be delivered. You will be contacted by the trucking company to schedule a delivery appointment.
Shipping to Canada - Orders shipping to Canada will be subject to a 15% shipping surcharge fee. The shipping surcharge does not cover duties, customs, taxes or brokerage fees which may be charged to you by the shipping courier at time of delivery. At this time we are not shipping to Yukon and the Northwest Territories in Canada.
Please Note: The images we display have the most accurate color possible. Due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colors may vary according to size. Lengths and widths may vary from the published dimensions. We do our best to provide you with an accurate measurement, but please be advised that some variation exists and this is not a manufacturing defect.
(September 23, 2015)
The rug is really soft and plush, good quality! More of a blue tint than grey though so if you want true grey you may want to look at another rug. Great service!
(August 26, 2015)
This rug is everything I had hoped it would be. I love the color. It was exactly as it looked online. The bathroom remodel is not completed yet so have not put the rug down. But we do have it laying flat so when we do finish it will slip right in and be ready to walk on. Rug arrived in a timely manner. Website was easy to use. Wish all my orders would go this smoothly.
(July 16, 2015)
I ordered the gray rug for our family room and it's thick and soft to the touch. The kids loved it immediately. However in the bright light, it appears to have a blue tint on our gray tile floor. We were looking for something more of a taupe/gray so we moved it to our bedroom and it's perfect. I would recommend this rug and am already looking at purchasing another rug through rugsusa.com for our living room.