Processing Time - Orders typically ship in 2-5 business days. Transit via UPS Ground can take up to 6 business days. Braided and custom-made products may take 2 to 3 weeks for delivery.
Free Shipping to Contiguous United States - We do not ship to Alaska, Hawaii or the Caribbean Islands at this time.
Oversized items - Orders that ship freight may take up to 2 weeks from shipment date to be delivered. You will be contacted by the trucking company to schedule a delivery appointment.
Shipping to Canada - Orders shipping to Canada will be subject to a 15% shipping surcharge fee. The shipping surcharge does not cover duties, customs, taxes or brokerage fees which may be charged to you by the shipping courier at time of delivery. At this time we are not shipping to Yukon and the Northwest Territories in Canada.
Vacuum regularly as new wool rugs can shed yarn fibers for up to three months. Avoid direct and continuous exposure to sunlight. Do not pull loose ends, clip them with scissors to remove. Clean liquid spills immediately by blotting with cloth or sponge. For hard to remove stains, professional rug cleaning is recommended.
Please Note: The images we display have the most accurate color possible. Due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colors may vary according to size. Lengths and widths may vary from the published dimensions. We do our best to provide you with an accurate measurement, but please be advised that some variation exists and this is not a manufacturing defect.
(June 28, 2015)
We bought the orange rug and it is NOT the vibrant, pumpkin color shown. It's more of a peach or coral color. Otherwise, it's a nice rug. Just NOT the color shown. Peach/coral - NOT orange.
(April 30, 2015)
I purchased the wool tufted orange / salman rug and I absolutely love the color against my hardwood floors and furniture. As mentioned, vacuuming will bring up a lot of lint, which I experienced with my other wool rugs so I was not surprised. If you have cats, be aware that their claws can easily pull out some tufted wool yarn (when they get the running yips, they snag some of the carpet). Despite this, I am thrilled with this purchse and am going to purchase another rug . . . but the next one will likely be woven or hand-knotted.
(March 01, 2015)
This is obviously not a hand-woven, heirloom- worthy rug. I purchased it with the expectation that it would shed a bit and last only a few years, because I have two young and rambunctious dogs who can't be trusted with nice things. Bearing that in mind, this is absolutely worth the cost (with the 75% off deal and free shipping, of course). The natural color is a slightly sandier shade than I expected (more taupe than cream), but it coordinates well with my furniture (for comparison, take a look at Restoration Hardware's Belgian linen in Sand). And the shedding is really minor -- nothing a little sweeping and ...