Processing Time - Orders typically ship in 2-5 business days. Transit via UPS Ground can take up to 6 business days. Braided and custom-made products may take 2 to 3 weeks for delivery.
Free Shipping to Contiguous United States - We do not ship to Alaska, Hawaii or the Caribbean Islands at this time.
Oversized items - Orders that ship freight may take up to 2 weeks from shipment date to be delivered. You will be contacted by the trucking company to schedule a delivery appointment.
Shipping to Canada - Orders shipping to Canada will be subject to a 15% shipping surcharge fee. The shipping surcharge does not cover duties, customs, taxes or brokerage fees which may be charged to you by the shipping courier at time of delivery. At this time we are not shipping to Yukon and the Northwest Territories in Canada.
Vacuum regularly as new wool rugs can shed yarn fibers for up to three months. Avoid direct and continuous exposure to sunlight. Do not pull loose ends, clip them with scissors to remove. Clean liquid spills immediately by blotting with cloth or sponge. For hard to remove stains, professional rug cleaning is recommended.
Please Note: The images we display have the most accurate color possible. Due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colors may vary according to size. Lengths and widths may vary from the published dimensions. We do our best to provide you with an accurate measurement, but please be advised that some variation exists and this is not a manufacturing defect.
(February 08, 2014)
I ordered this rug for the dining room. It is described in the writeup and in the photo as "tan". The background is not tan -- it is olive green -- and it did not match at all. Had to send it back at our expense. Beware!
(February 07, 2014)
I was very disappointed. This rug looks like the background is definitely tan, is described as tan but what we received was definitely dark olive green, not the color we can use. Therefore, we had to return the rug, along with the small front door rug. The cost to return the rugs was over $.
(October 25, 2012)
This rug is beautiful! We purchased it in a 9' round for our Foyer and it really set the tone for the entrance of our home. Quality of the rug is top notch and worth the money. It is one of those rugs you sink into as you step on it but not too much. The colors are very true to the web site picture; we have gotten so many complements on this rug!