Processing Time - Orders typically ship in 2-5 business days. Transit via UPS Ground can take up to 6 business days. Braided and custom-made products may take 2 to 3 weeks for delivery.
Free Shipping to Contiguous United States - We do not ship to Alaska, Hawaii or the Caribbean Islands at this time.
Oversized items - Orders that ship freight may take up to 2 weeks from shipment date to be delivered. You will be contacted by the trucking company to schedule a delivery appointment.
Shipping to Canada - Orders shipping to Canada will be subject to a 15% shipping surcharge fee. The shipping surcharge does not cover duties, customs, taxes or brokerage fees which may be charged to you by the shipping courier at time of delivery. At this time we are not shipping to Yukon and the Northwest Territories in Canada.
Vacuum regularly as new wool rugs can shed yarn fibers for up to three months. Avoid direct and continuous exposure to sunlight. Do not pull loose ends, clip them with scissors to remove. Clean liquid spills immediately by blotting with cloth or sponge. For hard to remove stains, professional rug cleaning is recommended.
Please Note: The images we display have the most accurate color possible. Due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colors may vary according to size. Lengths and widths may vary from the published dimensions. We do our best to provide you with an accurate measurement, but please be advised that some variation exists and this is not a manufacturing defect.
(August 29, 2015)
Purchased for a client- very pleased with this rug. Being a wool, it will shed a bit for a while, but that's what wool rugs do. Great color, well made, color was accurate. Note that there are little "dashes" of different neutral colors that run through the rug, but the overall color is still very true to the image.
(August 21, 2015)
Beautiful rug. Note that it will shed a bit for at least a few months which is typical of wool. Also has little "dashes" of different neutral colors that are throughout the rug, but doesn't affect the overall color tone. Very pleased so far.
(February 27, 2014)
I love this Rug. The design is magnificent. The hue and texture are similar to the picture of the product.