Processing Time - Orders typically ship in 2-5 business days. Transit via UPS Ground can take up to 6 business days. Braided and custom-made products may take 2 to 3 weeks for delivery.
Free Shipping to Contiguous United States - We do not ship to Alaska, Hawaii or the Caribbean Islands at this time.
Oversized items - Orders that ship freight may take up to 2 weeks from shipment date to be delivered. You will be contacted by the trucking company to schedule a delivery appointment.
Shipping to Canada - Orders shipping to Canada will be subject to a 15% shipping surcharge fee. The shipping surcharge does not cover duties, customs, taxes or brokerage fees which may be charged to you by the shipping courier at time of delivery. At this time we are not shipping to Yukon and the Northwest Territories in Canada.
Please Note: The images we display have the most accurate color possible. Due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colors may vary according to size. Lengths and widths may vary from the published dimensions. We do our best to provide you with an accurate measurement, but please be advised that some variation exists and this is not a manufacturing defect.
(April 29, 2014)
I have ordered several rugs from RugsUSA and they have been great. However, this indoor/outdoor rug looks like it was woven by a 10 year old kid out of plastic bags. The desing in hardly even noticable. Remember the camp braclets that you would weave with long plastic strips...that is what this looks like.
(March 23, 2014)
of the five rugs that I purchased I loved 4 of them.....one of them is defective and I am trying to have it replaced....having a little difficulty......
(November 28, 2013)
Great service and I have loved every rug. I'm so happy to have found rugs USA.