Processing Time - Orders typically ship in 2-5 business days. Transit via UPS Ground can take up to 6 business days. Braided and custom-made products may take 2 to 3 weeks for delivery.
Free Shipping to Contiguous United States - We do not ship to Alaska, Hawaii or the Caribbean Islands at this time.
Oversized items - Orders that ship freight may take up to 2 weeks from shipment date to be delivered. You will be contacted by the trucking company to schedule a delivery appointment.
Shipping to Canada - Orders shipping to Canada will be subject to a 15% shipping surcharge fee. The shipping surcharge does not cover duties, customs, taxes or brokerage fees which may be charged to you by the shipping courier at time of delivery. At this time we are not shipping to Yukon and the Northwest Territories in Canada.
Vacuum regularly as new wool rugs can shed yarn fibers for up to three months. Avoid direct and continuous exposure to sunlight. Do not pull loose ends, clip them with scissors to remove. Clean liquid spills immediately by blotting with cloth or sponge. For hard to remove stains, professional rug cleaning is recommended.
Please Note: The images we display have the most accurate color possible. Due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colors may vary according to size. Lengths and widths may vary from the published dimensions. We do our best to provide you with an accurate measurement, but please be advised that some variation exists and this is not a manufacturing defect.
(September 26, 2011)
Beautiful but NOT ivory. This rug is really light brown, not even beige. It is very well made and a beautiful design. However, the color won't work in my home. I really would like an ivory one and would buy a large one in a hot second if they made it in the color as it appears here.
(September 14, 2011)
Absolutely beautiful quality. I think the picture makes it look lighter than it is. I'm not sure that I am going to keep it in the room for which it was purchased. But one purpose was to see if I liked it enough to buy a larger one for my living room, and the answer is yes. So this may be used in a spare bedroom instead of in the bathroom because the beige parts are darker than I expected. I am a very fussy person and this meets my standard.