Processing Time - Orders typically ship in 2-5 business days. Transit via UPS Ground can take up to 6 business days. Braided and custom-made products may take 2 to 3 weeks for delivery.
Free Shipping to Contiguous United States - We do not ship to Alaska, Hawaii or the Caribbean Islands at this time.
Oversized items - Orders that ship freight may take up to 2 weeks from shipment date to be delivered. You will be contacted by the trucking company to schedule a delivery appointment.
Shipping to Canada - Orders shipping to Canada will be subject to a 15% shipping surcharge fee. The shipping surcharge does not cover duties, customs, taxes or brokerage fees which may be charged to you by the shipping courier at time of delivery. At this time we are not shipping to Yukon and the Northwest Territories in Canada.
Please Note: The images we display have the most accurate color possible. Due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colors may vary according to size. Lengths and widths may vary from the published dimensions. We do our best to provide you with an accurate measurement, but please be advised that some variation exists and this is not a manufacturing defect.
(February 18, 2015)
Overall, it is, a good rug for the price. I've ordered 3 and they have held up, one is 6 years old with just minor wear.
(August 25, 2012)
Since 3 of the product was somehow ordered, as opposed to the only one that was needed, so I can't comment on the customer service as of yet. BUT the actual product was exactly what I was looking for. The pic was accurate as to color and design. If you are looking for an entry rug, this is a perfect fit to accommodate door movement due to its thinness.
(June 13, 2012)
This is a medium-to-heavy weight carpet, lays out nicely flat even just after unfolding. The material is pretty resilient (we have a smaller identical carpet from before) and cleans up well from spills. The carpet arrived clean and there is no "shedding" from first use.