Overall, it is, a good rug for the price. I've ordered 3 and they have held up, one is 6 years old with just minor wear.RECOMMENDED: Yes!
Since 3 of the product was somehow ordered, as opposed to the only one that was needed, so I can't comment on the customer service as of yet. BUT the actual product was exactly what I was looking for. The pic was accurate as to color and design. If you are looking for an entry rug, this is a perfect fit to accommodate door movement due to its thinness.
This is a medium-to-heavy weight carpet, lays out nicely flat even just after unfolding. The material is pretty resilient (we have a smaller identical carpet from before) and cleans up well from spills. The carpet arrived clean and there is no "shedding" from first use.RECOMMENDED: Yes!
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