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GENERAL CARE & MAINTENANCE

Vacuuming:
Most of today's vacuums are designed for high powered suction on hardwood flooring and wall to wall carpet. Because of this, they are often too abrasive for use with area rugs on a normal setting. Upright or canister vacuums that don't include a beater bar are the best choice.

  • If you don't have a canister vacuum, use either your vacuum's handheld attachment (if it has one), or choose the lowest setting available to you.
  • If you are not using a handheld attachment, and your vacuum has a beater bar (brush), remove or raise it as high as possible. Vacuum carefully. This is extremely important as the brush can pull out fibers from the rug's backing and/or cause fuzzing on the surface.
  • After vacuuming, check the canister or bag for rug fibers. While shedding is normal with all rugs, a large amount of fibers filling your canister are an indication that vacuuming is being done too aggressively. Adjust your settings accordingly.
  • Avoid vacuuming fringes/tassels or serged (bound) edges on rugs. This will help prevent fraying or other destruction to these edges.
  • Wool is able to hide a large amount of dirt before it begins to show on the rug surface. Vacuum from side to side to remove as much dirt as possible.

Spot cleaning:

  • Spills must be blotted immediately using a clean white cloth. Do not rub. Allowing a spill to set will make the stain more difficult to clean later, and rubbing can force the stain deeper into your rug's surface.
  • Avoid over saturating a wool rug with water to keep dyes from bleeding. We recommend using lukewarm water to remove any stains.
  • Once you have finished cleaning the area, use clean, dry towels to wick away all moisture.

Apart from regular home upkeep, we strongly recommend professional cleaning. To keep your rugs looking fresh, they should be brought to a reputable cleaner at least once a year.

Cleaning by rug type

Tufted/Hooked

  • Blot stains using a clean, lint free towel or white paper towel.
  • Scoop up any dry materials or debris using a blunt instrument, such as a spoon.
  • Mix a small amount of clear, mild detergent with cold water. With your clean cloth or sponge, blot away any remaining stains on the rug surface.
  • Set in stains that are difficult to remove should be taken to a professional cleaner. Do not attempt to use any cleaning solvents in your home, as you risk damage to the rug itself and/or the flooring underneath.

Important note: Tufted/Hooked Viscose rugs should be vacuumed using a suction only attachment. Vacuum with the grain (run your hand along the surface of the rug to determine what direction the fibers run in). You may also use an electric carpet sweeper. Spills are best cleaned using an acetic or citric acid rinse instead of water, to lessen the possibility of discoloration.

Indoor/outdoor
Synthetic rugs designed for outdoor use may either be cleaned indoors using the general methods listed above, or they may be taken outdoors.

  • Make sure to read the label on the back of your rug to ensure it is suitable for outdoor use! Not all synthetics are made for this purpose. Our website also features a category exclusive to outdoor rugs.
  • Instructions for indoor/outdoor rugs: mix a small amount of clear, mild detergent with water. Use this to clean the entire rug surface and rinse with a garden hose.
  • Allow both sides of the rug time to fully dry outdoors, in direct sunlight.

Natural Fibers

  • It is common for loose fibers to break down and pool underneath the rug surface. In addition to regular surface vacuuming, clean the floor under the rug.
  • Sprouting is also common. "Sprouting" refers to loose rug fibers that poke up out of the rug surface. Do not pull these; snip down to the surface of the rug.
  • Starting from the outer edge of a spill, blot gently toward the center using a clean white cloth.
  • Seek the assistance of a professional rug cleaner for any difficult to remove stains.

Shag rugs

  • When first removed from its packaging, shag rugs may have a flattened or matted appearance. Simply fluff the surface by hand in order to remedy this.
  • Due to the higher pile in comparison to other rug types, a high amount of shedding is normal and expected. This is especially true for Wool Shag items.
  • Prior to vacuuming, turn the rug face down and gently shake it out to dislodge any dirt that may have gotten trapped deep within the fibers.
  • Using a suction only attachment, vacuum in between individual rows on your rug.

Leather/Cowhide

  • The best and easiest method to clean leather or cowhide rugs is to shake it out. You may also use an electric carpet sweeper.
  • Avoid using any chemical solvents on leather or cowhide. This will cause the material to break down and stain further.
  • Lightly blot any spills using a clean white cloth.
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