This was my first time ordering from RugsUSA and I was fairly pleased with the whole process. The customer service department was excellent and very helpful when my promo code did not work when I placed my order. They were able to apply the code and refund the amount to my account quickly. The quality of the rug is great but the color is way off. I was expecting a cool grey colored rug as pictured but in reality the rug pulls a lot of warm brown tones thus the 4/5 stars.
Overall I think this rug is a beautiful neutral addition to our home. It’s more brown than I initially thought when I ordered it, but that worked ok for our room. It has a “greige” feeling to it instead of gray. I don’t think the rug is particularly soft- it feels more like a jute rug with wool mixed in. And I have noticed some pulls from my dog’s claws unfortunately. Overall I am happy- just want others to know these things.
I love this rug but just wanted to mention a few things I have noticed.
I feel like it's a lot lighter than the pictures. To me the ivory stands out as the main color.
It has a sort of "old home/plastic/barn" smell but only noticeable if I am sitting on the rug.
It sheds a lot
It is a little rougher than expected.
It says grey but I only see brown and ivory, great neutral rug.
It’s super soft and huge! It would fit perfect in a nursery or kids bedroom.
Beautiful carpet - I didn't end up keeping because the color ended up being a little lighter than I wanted, but would be perfect for an elegant, quieter look
This rug looks great in our den. The white parts are a little bit more pronounced than in the pictures but that really brightened up our room. I would definitely suggest ordering this rug.
The rug arrived today, and while darker than I hoped it’d be, it is a thick, well woven rug that is just gorgeous and will work well for our small condo dining room.
This is a great rug. The colors are very neutral and it looks and feels great. even though the honeycomb pattern is white, it does not seem like it will show dirt easily since the overall rug color is grey. I used a rug pad underneath on top of my hardwood floor and I love it. Great purchase.
I hesitated to order this rug, only because there weren't; any reviews yet, and I always rely heavily on reviews prior to purchasing.
This rug is pretty, very soft and well made. I am using it with a pad underneath, as it is something that would easily move around without one.
The color is more of a "greige" than gray, but goes very well in my home which is decorated mostly in grays and white.
Beautiful! It’s a soft pink with great weight. I got the premium pad with it and it doesn’t move at all.
This rug is perfect for a playroom. Great size and texture. I do wish it had a no-slip grip, but we fixed that easily with rug tape. Love it!
This rug was exactly as the photos depicted. It arrived quickly and is a great addition to my living room!