I had to order two of these. The first had pink blotches on it from red dye of the Nuloom logo on the packaging. The plastic had split and the dye rubbed onto the rug. After speaking with RugsUSA, I ordered a replacement and they refunded me the difference between the two rugs' prices since I bought the first one on sale.
RugsUSA wasn't great about return calls so I had to follow up on this every few weeks. I was also told I'd be sent a return shipping label for the damaged rug but never received one. The second time I called about it, I was told it's no longer eligible for return, so I got to keep the damaged rug. Not bad I suppose, bu I don't have a use for it.
I am pleased with the replacement rug though. You'll definitely want a rug pad to prevent slipping and there's not much thickness to the backing of the rug so double up (or more) on non-slip pads if you want any kind of shock absorption. The shag is soft under the feet, I've not had any shedding and the rug is easy to clean with the hardwood floor vacuum. There was a very slight smell to the rug which was only noticeable when I was kneeling down on it unrolling it. Now that it's aired out for a while and been vacuumed, it's fine.
Way better than I expected! Very thin but still very soft. Pattern is more faded in real life but works perfect for my space
The rug looks as pictured. I’m disappointed in the thickness and lack of cushion I expected! Just moved to the desert and the floors are all Spanish paves. After standing on the hard floor, I was looking forward to putting my feet on a soft, plush, cushy rug. I did get an awesome deal so I’ll keep it and purchase a cushy pad underneath.
love this rug, especially since it’s washable. great price compared to some other brands. i love how the actual rug is as picture shows. also, the rug is soft to the touch so feels good if walking barefoot. colors are great, not bright, but toned down a bit, adds life to my family room, plus my yorkie seems to like as well! thanks rugs usa, i will definitely be recommending your rugs.
My baby girl loves it. I bought it for her room..its very soft. Very happy with this purchase:)
The colors are exactly as they looked in pictures. The rug is perfect for our office. The chair rolls easily and it’s soft on our feet.
Bought for nursery. Purchased a pad to go with it to make softer. Colors are true to picture. It was delivered folded instead of rolled. Took a few days for it to lay flat.
This rug is so soft and perfect for laying on and reading or putting down a yoga mat and doing some yoga, the color is a little more silver-y than in the photo but it goes really well with my all white theme in my room anyways. Definitely a good buy, and a great sale too.
Is a beautiful rug sadly it didn’t worked for my space what I thought was gray has more of a lavender color
This rug is absolutely beautiful! The colors aren’t vivid but aren’t too faded either, they’re just right.
We put this rug in our laundry room. I love the colors and the how thin the rug is.
Love this rug. I didn't realize that it was washable when I ordered it so that was an added bonus!