Processing Time - Orders typically ship in 2-5 business days. Transit via UPS Ground can take up to 6 business days. Braided and custom-made products may take 2 to 3 weeks for delivery.
Free Shipping to Contiguous United States - We do not ship to Alaska, Hawaii or the Caribbean Islands at this time.
Oversized items - Orders that ship freight may take up to 2 weeks from shipment date to be delivered. You will be contacted by the trucking company to schedule a delivery appointment.
Shipping to Canada - Orders shipping to Canada will be subject to a 15% shipping surcharge fee. The shipping surcharge does not cover duties, customs, taxes or brokerage fees which may be charged to you by the shipping courier at time of delivery. At this time we are not shipping to Yukon and the Northwest Territories in Canada.
A leader in the rug retail industry since 1998, RugsUSA.com is dedicated to bringing you high-quality rugs, furniture, and home decor from around the world at rock-bottom prices. With our low-price commitment and dedication to customer service, we aim to make your next rug purchase a pleasant and enjoyable experience.
Our Low-Price Commitment
Our customers are often surprised when they see how low our prices are. These low prices aren't just a marketing gimmick, but rather a reflection of the way we choose to do business.
When we started out, RugsUSA.com operated as a dropship retailer, which means we would send your order to the manufacturer who would in turn send your rug directly to you. As our company has grown, the way we do business has changed to better serve our customers. We are no longer a primary dropship retailer, and we have moved much of our stock in-house in an effort to bring our customers big savings. Many businesses which operate as primary dropship retailers often need to double the price of the rug in order to make a profit, but by changing our business model and cutting out the middle man, we can now sell you high-quality rugs at wholesale prices. This is a big savings over our competitors. Our method of operation allows us to offer you the exact same item as other rug retailers at half the price.
Our Customer Service Assurance
Bringing you low prices isn't the only thing we care about. As an online retailer, we know that buying a rug online can be a new experience, and we aim to make the process as simple and seamless as possible. We are the only retailer who handles every aspect of your shopping experience as the rug travels from our factory directly to you, which means your care and satisfaction won't be at the mercy of a third party. As a result, our customers are constantly surprised by the high-quality of the rug they receive at delivery. If you have any questions about things along the way you can email us or call one of our customer service specialists Mon - Fri 9am - 5pm EST. We offer free shipping on all of our rugs, and if you are displeased with your purchase we offer an easy return window of 14 or 30 days, depending on the item purchased.