Rugs USA Return Policy

Shipping Information

Processing Time - Orders typically ship in 2-5 business days. Transit via UPS Ground can take up to 6 business days. Braided and custom-made products may take 2 to 3 weeks for delivery.


Free Shipping to Contiguous United States - We do not ship to Alaska, Hawaii or the Caribbean Islands at this time.


Oversized items - Orders that ship freight may take up to 2 weeks from shipment date to be delivered. You will be contacted by the trucking company to schedule a delivery appointment.


Shipping to Canada - Orders shipping to Canada will be subject to a 15% shipping surcharge fee. The shipping surcharge does not cover duties, customs, taxes or brokerage fees which may be charged to you by the shipping courier at time of delivery. At this time we are not shipping to Yukon and the Northwest Territories in Canada.



Easy Returns
  1. Every product-detail page clearly identifies if an item is:
    1. eligible for a 30 day return policy or
    2. eligible for a 14 day return policy*
    3. *typically clearance items have a 14 day return policy


A: Eligible for a 30 day return
B: Eligible for a 14 day return


  1. Items eligible for return must be:
    • Sent to us within 14 days or 30 days of the date it was delivered to you (depending on the eligibility time frame of merchandise. See above for reference.)
    • Sent to us in the same condition that it was delivered to you.


  1. TO INITIATE A RETURN:
    • Log into your Rugs USA account by clicking here
    • Click on the order number that contains the item you wish to return



    • Click on the request a return button and choose the reason that best describes your reason for return



RETURN SHIPPING
The return shipping fees are the responsibility of the customer.
If you would like to purchase a shipping label from us, please click here



HOURS OF OPERATION:
Monday - Friday: 9:00am to 6:00pm EST
Saturday - 10:00 am to 5:00 pm EST
Sunday: Closed

DAMAGED OR MISSING ITEMS
If you received your merchandise in damaged condition, or items are missing please contact us as soon as possible to report the problem. Please email us, using the link below.



CONTACT INFO:
Email Us
Call Us: 609-447-4515

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