Although we wish you loved your Rugs USA purchase, we understand if it just wasn't right for your home. We allow easy returns within 30 days of delivery for all Rugs USA orders shipped within the contiguous United States. Currently, we do not accept returns from Canada. Once you've processed your return you will receive an email with your convenient FedEx return label to ship your item back to us for a refund minus shipping costs.
Although we offer free shipping, we do not cover return shipping costs. The customers cost of returning will vary based on product and will be displayed upon processing your return. We offer discounted pricing on all return labels to provide the best returns pricing to our customers. If you experienced an issue with your order, please contact our Customer Experience team as soon as possible at 1 (800) 982-7210.